ESCAPE ROOM FAQ

Book online at bookeo.com/lostsg. You can also walk in, but we recommend calling first to check availability — we can get busy.

Pay at the outlet before your game starts. No upfront payment required.

NETS, Visa, MasterCard, American Express, PayNow, and GrabPay. We do not accept cash or Diners Club.

Reply to your booking confirmation email and our team will assist. We don't take changes over the phone — the outlet gets busy and we don't want anything to slip through the cracks.

Yes — all bookings at LOST SG are always private. No strangers will be added to your session.

Minimum is 2 or 3 pax depending on the room (check each room page). Max is 12 pax per room.

Unfortunately no — the booking system enforces each room's minimum. Try one of our 2-pax rooms (Castiglione or Mausoleum) instead.

Yes — the venue can host up to 60 players simultaneously across our 5 rooms. Great for larger groups.

Only in Aokigahara 2.0. It contains atmospheric jump-scares, but there are absolutely no NPCs, no live actors, and no one inside the room with you. Nothing will touch or grab you.

No. Aokigahara 2.0 contains no NPCs and no live actors — the jump-scares are purely environmental. You and your group are the only people inside the room.

No. All 5 rooms are player-only experiences. No actors, no NPCs, no one else inside.

Alcatraz, Castiglione, Exodus, and Mausoleum are all non-horror. Only Aokigahara contains jump-scares.

Children aged 12 and below will require adult accompaniment. Usual rates apply.

Children aged 6 and below enter free with a paying adult. Ages 7–12 pay the usual rate.

Most rooms suit ages 12+. For groups with younger kids, we recommend non-horror rooms like Exodus or Castiglione.

Fill out our corporate enquiry form with your group size, preferred dates, and goals. We'll come back with a tailored quote within one working day.

Gameplay plus structured session design — room assignments, staggered start times, optional debrief and wrap-up. See the corporate page for the full 6-step process.

Yes. Our venue holds up to 60 players at once across 5 rooms. For larger groups, we run back-to-back sessions on the same day.

We reserve the right to refuse entry to anyone who appears intoxicated. If we do turn you away, you won't be charged — your booking will be cancelled in full. We'd rather reschedule than have you miss out on a good experience.

60 minutes of pure playing time, plus a game intro and briefing. Arrive at least 15 minutes early.

Comfortable clothes and shoes. Skip the miniskirts and heels.

No. Free lockers are provided. (Because we're the game masters.)

Yes, why not?

Just teamwork, cooperation, and observation. No brute force required — our puzzles are designed for thinking, not muscle.

GR.iD, 1 Selegie Road, #B1-03/04, Singapore 188306. Basement 1, inside GR.iD mall. Parking available at GR.iD carpark.

Daily 10:00am–10:30pm. Last game starts around 9:30pm.

By bus: 64, 65, 131, 139, 147, 166, 857. By car: GR.iD carpark.